Early findings from pension credit study

Published on Tuesday, 01 November 2011 12:28
Posted by Scott Buckler

Between November 2010 and March 2011, DWP ran a trial which used the information already held to estimate and pay Pension Credit for a short period of time to a sample of people thought to be entitled to, but not receiving, Pension Credit


The trial looked to test whether these payments encouraged people to make a subsequent claim to Pension Credit, and to find out what older people thought of their personal data being used by DWP to make an automatic award of Pension Credit.

Early interim findings published today show that by August, nine per cent of trial participants had successfully claimed Pension Credit, compared to just over three per cent in the remainder of the eligible non-recipient population who had not participated in the trial.

Qualitative research with participants showed that people valued the extra income and were positive about the intentions of the trial, although some worried about the administrative burden for Government and about whether the trial was sufficiently well targeted.

People who claimed did so because it raised awareness of the benefit and their potential eligibility, and because they valued the additional income.

Those who did not claim cited a number of reasons. Some retained the view that they were not entitled or felt they did not need the money, and others did not claim because of health issues, or because they simply forgot. Some had misunderstandings about the trial and confusion around how to apply.

Source: DWP

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