1 in 4 home care agencies not meeting all national standards

Published on Wednesday, 13 February 2013 10:59
Posted by Vicki Mitchem

A quarter of home care providers are not meeting all five national standards of quality and safety according to a report by the Care Quality Commission.

In its report 'Not just a number' the CQC looked at inspections of 250 domiciliary care agencies providing at-home support and care to around 26,500 people. They measured the agencies on respecting and involving people who use services; the care and welfare of people who use services; safeguarding people who use services from abuse; how providers support their staff and how providers assess and monitor the quality of the services they deliver.They found 184 (74 per cent) of providers were meeting all five standards. While the report did recognise many examples of good care with people being respected, given choice and staff being supported, areas for improvement included late or missed calls and lack of staff knowledge or skill particularly on dementia.

Alzheimer's Society comment:

'Half a million people with dementia live in the community and as the brain gradually shuts down many will need help with everyday tasks such as eating meals, washing or going to the toilet. However, patchy quality means that some people are being forced to struggle with poor and in some cases undignified care.

'Good quality home care not only maintains dignity but also prevents people reaching crisis point and going into hospital unnecessarily or care homes early. If people are to be supported to live at home for as long as possible we must ensure that the good care highlighted in this report is being seen across the board.'- Jeremy Hughes, Chief Executive

Source: Alzheimer's Society


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