Slough Borough Council deliver PPP savings

Published on Tuesday, 13 December 2011 10:29
Posted by Scott Buckler

An innovative public-private partnership is set to improve transactional services for Slough Borough Council, delivering GBP26.5m savings over the next ten years and bringing new business into the town

The partnership with global business process outsourcing group arvato will see GBP3.8m being invested into transforming services such as revenues and benefits, payroll, finance services, HR and logistics services. The partnership will go live on 2nd April 2012.

Under the agreement, staff from four service areas within Slough Borough Council will transfer to arvato on their current terms. The services will be delivered through the creation of the Thames Valley Transactional Service Centre – a shared service hub, which will not only support the council’s services, but will also offer transactional solutions to a wider range of private and public sector organisations, creating employment opportunities for Slough.

arvato has also guaranteed the creation of 100 apprentice positions, who will be trained to NVQ Level 2 in contact centres.

Rainer Majcen, managing director, public sector, arvato UK & Ireland said, “Our approach to enhancing services and achieving cost savings is based on investment - in infrastructure, technology and people – and a fundamental belief in collaboration.

“Slough is a strategic location for our business, and we believe the joint development of the shared service with the council is an important move forward in how public sector organisations can start to take the lead in delivering service excellence.

Councillor Rob Anderson, Leader of Slough Borough Council said, “The council is committed to protecting front line services, looking for innovative ways to save money and drive efficiencies. arvato has a long and successful track record of delivering this type of partnership project – both in the UK and internationally, across the public and private sectors.

Our collaboration represents an innovative approach that will safeguard local jobs, maintain high service levels, and secure new investment into the local economy, as well as providing our staff with a fantastic opportunity to develop their careers.”

arvato is one of the world’s leading business process outsourcing companies with over 50 years’ experience in the sector. As well as providing services to councils such as Sefton Metropolitan Borough Council, Chesterfield Borough Council and East Riding of Yorkshire Council, its customers include international brands and businesses such as Microsoft, Land Rover and Astra Zeneca.


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