CBI calls for Public Service IT transformation

Published on Thursday, 21 July 2011 11:18
Posted by Scott Buckler

The CBI today called on the Government to harness the potential of information technology to transform public services (July 21st)

In a new report System Reset: Transforming public services through IT, the UK’s leading business group says that making better use of technology could make accessing public services easier for the public and businesses, while saving taxpayers’ money. IT can also revolutionise frontline service delivery and should not be viewed as just a support function, as the Open Public Services White Paper recognises.

Among the examples of how IT is being used effectively in public services featured in the report are:


  • The Tell Us Once Programme in the Department for Work and Pensions means that the public can speak to a single contact about bereavements and births and all relevant government departments and agencies can then access this information
  • Midwives using Blackberry digital pen-and-paper technology at Portsmouth Hospitals NHS Trust, which saves 98 minutes a day on administration and £220,000 a year.
  • The NHS N3 high-speed communications network run by BT which allows for the secure transmission of patient information between GPs and hospital doctors.

Emma Watkins, CBI Head of Public Services Policy, said:

"This report shows how making better use of technology could really revolutionise the way our public services operate.

“From giving police officers and midwives handheld devices so that they can update and access records on the move, to enabling the public to access more services online, good IT can reap huge benefits for citizens and taxpayers.

“But there are worrying signs that the public sector is starting to view it as a risky investment. In fact many technologies are available as off-the-shelf products and are already being used, but because there is no formal sharing of good practice, the benefits remain largely unknown.”


Source: CBI

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