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Articles for "consumer focus"

New Consumer Focus research shows that banks’ customer service advisers are unclear of the rules around Continuous Payment Authorities (CPA) and could be giving customers incorrect advice as a result

30 million homes and small businesses will have smart meters by 2019 enabling all consumers to have access to accurate information and bringing an end to estimated billing.

British Gas today announces that its field sales agents will cease doorstep energy sales activity for an initial three-month period. This is in line with a request to all suppliers made by Consumer Focus

 

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