New toolkit launched to promote equality and fairness in the NHS

Published on Thursday, 10 November 2011 14:14
Posted by Scott Buckler

All parts of the NHS can now work out how fairly they treat patients and employees in a systematic and robust way following the launch today (10th November) of a new toolkit

The Equality Delivery System (EDS) will support the NHS in delivering personal, fair and more diverse health services in the future. It will help the NHS to ensure staff from all backgrounds can thrive, develop and deliver the best care possible. It will make the NHS more accountable to all the communities it serves, and give local people a greater say in how the NHS is run.

The EDS, initiated by the NHS Equality and Diversity Council, was developed by the NHS for the NHS by listening to the views of more than 3,000 patients, carers, and people who work in the NHS and the voluntary sector.
A simple framework tool, it will support hospitals, clinics and other key health services to think about the individual needs of patients and staff. For example, by using the EDS, NHS organisations will be able to:


  • prioritise better access to screening and other health services for disabled men and women;


  • provide better primary care experiences for people from black and minority ethnic backgrounds;


  • ensure that everyone, no matter what their sexual orientation or religious beliefs are, can talk in confidence to clinicians about their identity;


  • make sensible adjustments in the workplace for staff who need support in caring for younger and older dependents.

Sir David Nicholson, Chair of the NHS Equality and Diversity Council and NHS Chief Executive, said:

Equality lies at the heart of what we believe about the NHS - its values, processes and behaviours. As we create the new health and care system, we have a major opportunity to reiterate that in the NHS everyone counts. Therefore, as we build a service that is personal, fair and diverse to its core, we are putting patients even more firmly at the centre of the service and working harder to remove any barriers that stop nurses and doctors reaching their full potential. We must make sure workplaces treat employees, as well as patients, fairly and well. The EDS, which is launched today, will support all NHS organisations in making this a reality.”

During today’s visit to St Thomas’ Hospital in London, to see how they are implementing the Equality Delivery System, Paul Burstow MP, Minister of State for Care Services said:

“It is vital that we consistently deliver the best possible experience for patients, carers and staff in the NHS and I believe the Equality Delivery System provides the tools to do this.

“It has the potential to change the way that the NHS works for the better, helping to promote fairness, diversity and better patient care.”

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