Care home charity popular with residents

Published on Friday, 21 February 2014 10:10
Written by Vicki Mitchem

Care home charity Anchor has been praised by its residents in a national survey for the care they receive.

Your Care Rating – the country's largest and most authoritative survey of care home residents - found that Anchor's care homes across England performed above the national average.

The results from the survey found Anchor received an overall performance rating (OPR) of 881 out of 1,000 which was 10 points above the average of all the care providers taking part.

The nationwide survey is designed to give residents a voice, putting their care at the heart of understanding more about how well care homes perform. The Your Care Rating survey results are also a vital tool for families when they are choosing a care home for a loved one, giving them direct feedback on the views of the most important audience – the residents.

More than 20,000 residents in 1,055 care homes across the UK, including those run by Anchor, took part, providing feedback on a range of categories, across four broad themes: staff and care, home comforts, choice and having a say, and quality of life. The OPR score is an overall score based on the results across the four themes.

Some of the categories where Anchor scored highly include: staff treat residents with kindness, dignity and respect (97 per cent); residents' care homes are a safe and secure place to live (98 per cent), and the resident's home is clean and tidy (97 per cent).

While Your Care Rating has been designed to give care homes and operators valuable feedback on how each home is performing, it is not a nationwide ranking of the best and worst care homes in the country. When choosing a care home there are many other factors outside of the survey – including cost, location and need for specialist services. Every home caters for different needs and different resident preferences, which is why a like-for-like comparison is not suitable.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum (NCF) and the English Community Care Association (ECCA).

Anchor's Chief Executive Jane Ashcroft, who is also the chair of Care England (formerly ECCA), said: "I am pleased so many care home residents across the country run by different providers took the time to fill out this independent survey. It confirmed that in the vast majority of cases people are having a positive experience and staff are committed to providing the best service possible.

"I am particularly proud that Anchor's results are above average and the survey demonstrates older people are happy living with us. The results clearly highlight our residents are benefiting from high quality, person-centred care from dedicated staff.
"We still want to get even better and the results give us crucial feedback on where we can build on our achievements."

Source: Anchor

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