To train or not to train?
4 months, 2 weeks ago #1
Should we invest more in developing managers to cope with the challenging times? What skills do managers need to achieve efficiency and productivity targets? Whilst the emphasis has been on training in people management and technical processing skills the demands of the role of ops manager has changed. How does training and development need to change to support?
Re: To train or not to train?
4 months, 2 weeks ago #2
Hi Emma, yes there needs to be wise investment in training not only managers, but also anyone involved in the design or redesign of services. Too often we use the term 'efficiencies' to disguise service reductions or outsourcing, when in fact both effectiveness and efficiency can be improved remarkably easilly via a simple transfer of knowledge and increase in change confidense.
If consultants are proposing silver bullet options to clone new ways of working from elsewhere, then be worried about that, in that you may be fore-ever dependant on them for change and sorting out the issues that change can create when handled badly. If you are being offered a route forward such that via training and support you can deal with significant improvements yourselves, matching corporate needs and future proofing your journey, then training is the answer.