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Efficiency and Productivity
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TOPIC: How to avoid the postcode lottery...

How to avoid the postcode lottery... 5 months, 3 weeks ago #1

Even if cuts were to fall evenly, demand varies. In complex operational environments where organisations complete a range of processing activities across multiple locations how do you ensure customers receive a consistent experience and level of service?

Re: How to avoid the postcode lottery... 5 months, 2 weeks ago #2

Why should customers have to accept a different level of service because of where they live?! It can’t be right that service might vary just because an organisation has capacity in one area of the country but demand in another. The ability to understand customer demand and compare it to the capacity to respond enables organisations to better equalise the level of service to customers. Integrated capacity planning provides a complete picture of customer demand and supports the ability to make choices around priorities that optimise efficiency. As a result organisations will also experience a consequential benefit in the reduction of failure demand customer contacts.

Re: How to avoid the postcode lottery... 4 months, 2 weeks ago #3

I agree with Emma:why should anyone have to put up with that sort of nonesense!

Does it mean that if you do not have residence in certain postcode areas,you will die? does one not contribute to tax,VAT and other indirect contributions to the Government fines?
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