Over half of households not receiving annual energy statements

Published on Friday, 18 February 2011 10:04
Posted by Scott Buckler

Over half of households have claimed to have not received an annual energy statement, despite it now being compulsory

 

Research from uSwitch.com discovered that just 37 per cent of homeowners have received their statement and many consumers have found it unhelpful.

Ofgem announced last year that utility companies must provide their customers with a statement of how much they should be expected to pay over the coming 12 months on their energy bills in an effort to make the system clearer and allow customers to change suppliers.

However, uSwitch.com found that just 36 per cent of recipients said the statement was clearly labelled and only 39 per cent said the information was useful.

Marie Clair, press officer at Plain English Campaign, commented: "There needs to be consistency in the way suppliers present the information and the language they use - common sense would suggest that the best bits are taken from all the suppliers and pulled into one standard format adopted by all.

"This would really benefit consumers and turn annual statements into a meaningful and useful piece of communication."

Source: ©EST

 

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